LEGAL REFERENCE

Your Privacy Comes First

We built garudagame around your trust. This privacy policy shows exactly how we handle your account details, payment information and gameplay data. Everything you share with us is...

Data ProtectionEncrypted PaymentsAccount SecurityTransparent PracticesIndonesia Compliant
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garudagame Your Privacy Comes First

How We Protect Your Information

garudagame collects personal information only to operate your account, process your DANA, OVO, GoPay and QRIS transactions, and comply with local regulations in supported Indonesian regions. We use industry-standard encryption for all payment data. Your information is never sold to third parties. We retain your data only as long as your account is active or as required by law. Access to your

details is restricted to authorised staff and trusted payment processors. You can request a copy of your data or ask for deletion by contacting our support team.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

24/7 SUPPORT

Privacy Questions? We're Here

Email Support Send privacy concerns to our dedicated team. We respond within 24 hours with clear answers about how your data is handled.
Account Settings Review and update your personal information anytime. Your account dashboard shows exactly what we have on file.
Data Requests Request a full copy of your data or ask for account deletion. Submit requests through your account or email us directly.
PLATFORM TRUST SIGNALS

Why Your Data Is Safe With Us

SSL Encryption

Every transaction and login uses bank-grade encryption. Your payment details never travel unprotected across the internet.

Compliance First

We follow Indonesian data protection standards and international payment security frameworks. Regular audits keep us accountable.

Limited Access

Only authorised staff see your personal information. Payment processors access only what they need to complete transactions.

No Third-Party Sales

We never sell your data to marketers, brokers or advertisers. Your information stays within garudagame and trusted partners only.

Transparent Logging

We track who accesses your account and when. You can review login history and suspicious activity from your dashboard.

Incident Response

If a breach occurs, we notify you immediately and take steps to limit damage. Our security team monitors threats 24/7.

Consistency Across Our Platform

Same Standards EverywhereWhether you're on desktop, mobile or tablet, your privacy protections remain identical. No shortcuts on smaller screens.
Payment Data HandlingDANA, OVO, GoPay and QRIS transactions follow the same encryption rules. We never store full card numbers or wallet credentials.
Cookie TransparencyWe use cookies only for account login, gameplay continuity and fraud prevention. No tracking cookies follow you across the web.
Third-Party IntegrationsOur sportsbook, live casino and slot providers sign the same data agreements. They cannot use your information independently.
Retention SchedulesAccount data, transaction history and gameplay logs follow consistent deletion timelines across all garudagame services.
Policy UpdatesWhen we change this policy, we notify you by email and in-app. You can review changes before they take effect.
Your Rights HonoredAccess, correction and deletion requests are handled the same way regardless of which part of garudagame you use.
QUICK SIGNAL

What Defines Our Privacy Approach

Account Ownership Your account belongs to you. We never share login credentials...
Payment Security DANA, OVO, GoPay and QRIS payments are processed through certified...
Gameplay Privacy Your betting history, game preferences and winnings are visible only...
Location Data We collect your location only to verify you're in a...
Communication Control You choose how often we contact you. Unsubscribe from promotional...
Data Portability Request your data in a standard format and take it...

Privacy Policy Questions Answered

We collect your name, email, phone number, date of birth and address to verify your identity and comply with Indonesian regulations. Payment information (DANA, OVO, GoPay, QRIS details) is collected only to process transactions. We also log your IP address and device type for security purposes.

We retain account data for seven years to meet legal and tax requirements in supported regions. Transaction records stay longer for audit purposes. Personal details like your name and address are deleted after the retention period ends, unless law requires us to keep them.

Yes. Log into your account and visit Settings > Privacy to download a full copy of your personal information. You can also email our support team to request a formal data export. We'll send it within 14 days in a readable format.

We share data only with payment processors (DANA, OVO, GoPay, QRIS partners), game providers and legal authorities when required. We never sell your information to marketers or data brokers. All partners sign strict confidentiality agreements.

All DANA, OVO, GoPay and QRIS transactions use 256-bit SSL encryption. We never store your full wallet credentials or card numbers. Payment data is processed through PCI-compliant gateways and deleted after transaction completion.

We monitor for breaches 24/7 and notify you immediately if your data is compromised. We'll explain what happened, what data was affected and what steps you should take. We also notify relevant authorities as required by Indonesian law.

Yes. Request account deletion from Settings or email support. We'll delete your personal information within 30 days, except transaction records required by law. Your gameplay history and account balance are removed immediately.